Meet Our Day 2 – Keynote Speakers

Nicola Morris

Managing Director of Banking & Finance at ISS UK & Ireland

Nicola is an industry-recognised leader with more than two decades’ experience in FM outsourcing. She currently serves as the Managing Director of Banking & Finance at ISS UK & Ireland, a role she has held since joining the company in October 2020. In this capacity, she drives strategic growth and oversees operations for a portfolio of prestigious clients in the banking and financial services sector.

Before ISS, Nicola spent 18 years at Compass Group UK & Ireland, rising through the ranks to hold senior leadership roles in operations, sales, marketing, communications, and operational excellence. She later joined Sodexo for two years as a Managing Director, leading total facilities management (TFM) services for clients in FMCG, technology, media, and professional services.

As a passionate advocate for diversity, Nicola is the global co-chair of ISS’s Employee Resource Group (ERG) on Gender Balance in the UK and Ireland. She is also an active mentor, and in July 2024, she was named as one of the Top 50 Leaders at The Workplace Event.

Outside of work, Nicola enjoys staying active and traveling. She lives in Hampshire with her husband, two teenage daughters, and two dogs. Nicola is also a Non-Exec Director of Hampshire Fare, a local organisation that champion’s local food, drink, and artisan talent.

Manasi Goel

Head of HR, Consumer Corporate Functions, BT Group

Manasi Goel is an experienced Head of HR with a track record of driving organisational transformation and shaping people strategies in complex, fast-paced environments.

With over a decade of experience, Manasi has held senior roles across the media, marketing, and technology sectors. In each role she brings a strategic, people-first mindset to her work, partnering with the business to deliver high-impact solutions across organisational design, talent planning, and employee experience.

Her areas of expertise include organisational design, leadership development, L&D strategy, People Analytics, and employee experience.

She is a skilled facilitator and coach, having recently completed her ILM Level 7 Certificate in Executive Coaching, and holds a BA from the University of Toronto alongside CIPD qualifications.

Outside of work, Manasi takes every opportunity to enjoy what London has to offer as a city – from arts, culture, music, and food. But she mostly derives joy from spending time with her husband, friends, and family, and cooking up a big feast and breaking bread with people.

Dr. Marcelle Moncrieffe-Newman

Chief People Officer
City St George’s, University of London

Dr. Marcelle Moncrieffe-Newman is a seasoned Human Resources leader with board-level experience advocating for ethical and inclusive work environments.

She holds the role of Chief People Officer at City St George’s, University of London, and has served as Head of Human Resources at the BBC.

Her doctoral research focused on Black employees’ career trajectories, leading to her book “One Step Forward Two Steps Black: Navigating Anti-Black Workplace Culture,” which highlights anti-Black racism in professional settings and contributes to discussions on creating the right workplace culture.

Dr. Moncrieffe-Newman earned her PhD from Heriot-Watt University, and also holds a Master’s degree in Human Resource Management, and a Bachelor’s degree in Law.

She is a fellow of the Chartered Institute of Personnel and Development and serves on the North London Foundation Trust board, chairing the People and Culture Committee.